How a Fully Integrated System Solved Five Business Pain Points
A multi-store client went from pen and paper to a fully integrated system. Here are the five pain points it solved.
You Can’t Compete With Everyone: Choose Your Ideal Client
There is no point competing with everyone. Here is why choosing your ideal client, and saying no to the rest, builds long-term relationships.
Peace of Mind: How Best Service Builds Long-Term Client Relationships
As bots and AI spread, clients still want peace of mind. Here is how best service and hands-on onboarding build relationships that last.
Automation Projects Don’t End at Delivery: What Happens After?
Choosing the tool is the easy part. The question that gets forgotten in automation is what happens after the project is over.
Same Software, Three Users: What Mobile Taught Me About Prioritising Features
One client runs his business from his phone, another splits mobile and desktop, a third won’t touch mobile. What that taught me about prioritising.
Reputation Is to a Business Owner What Experience Is to a Job Seeker
Every client so far came through someone who recommended me. Why reputation matters so much in tech, and why it can’t be rushed.
The Automation Catch-22: Too Busy Doing the Task to Automate It
You know which task you want to automate. But the time to build the automation keeps going to the task itself. Here’s how to break the loop.
The Best Improvements to a System Come From the People Who Use It
I test every system I build, but customers use it differently. Once a system becomes their normal, their ideas are what make it better.