My first client was the best example for me of how much value a completely integrated system adds.
Before: offline systems and pen and paper
The client had several stores. Previously, an offline system meant some branches had systems while the others used pen and paper. Five pain points stood out.
Pain point 1: end-of-day reports
The manager had to compile everything to get an end-of-day report at company level: sit down, write on paper, do the totals and present the accounts the next day. With an integrated system, the accounts are there in real time and available anywhere.
Pain point 2: security
A worker once figured out a password and changed prices. With an integrated system, systems and access are kept separate.
Pain point 3: not knowing what you have
Because the manager compiled the report at the end of the day and the owners did the accounts the next day, they never truly had up-to-date accounts. Stock is now up to date in real time.
Pain point 4: tracking
Their top-selling items were the ones they tracked religiously, while the small items were handled separately. Now tracking is available for any product.
Pain point 5: scaling
Scaling was difficult. With 20 to 30 products, managing was already hard. They have since grown to 100 to 150 products.
An integrated system can be game changing. But first, you need the vision for it.
That is where many small and medium businesses lose out.
Which of these pain points sounds familiar?
Running several branches?
One Click Consulting helps owners of multi-branch businesses work out what they need and whether they are ready for a system, in plain language. The first 15 minutes are free.
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